Why did HoldMyTicket switch to Stripe?

We introduced Stripe to give you instant, on-demand access to your funds. This update gives you the financial flexibility to access your revenue ahead of your events to cover immediate operational costs, rather than waiting for an event to wrap up.

Do I need a new HoldMyTicket Spark account?

No. You do not need to create a new HoldMyTicket Spark account to enroll in Stripe. Once our official connection launches, Spark will prompt you to connect your Stripe account. You will just need to click through the interface buttons to fully link your account to the HoldMyTicket platform.

I already have a Stripe account. Do I still need to do anything?

Yes. Even if you have an existing Stripe account, you will need to re-onboard under our new specific Stripe agreement so we can successfully link your account to our platform. Once our official connection launches, Spark will prompt you to connect your Stripe account. You will just need to click through the interface buttons to fully link your account to the HoldMyTicket platform.

How will fees be handled under the new Stripe setup?

We are keeping it simple. HMT will continue to cover credit card processing fees to Stripe. During each transaction, our platform fee and the CC fee will automatically be allocated to our account. Your net revenue is left completely untouched and ready for you to use.

What happens to the revenue from my active ticket sales before the switch to Stripe?

We will hold funds from any ticket sales made before the Stripe switch until your event(s) conclude and process revenue payouts the Monday following your event. Following the official launch of Stripe, funds from your ticket sales will be automatically deposited into your Stripe account.

Will this change how I view my sales reporting?

Not at all. Your Spark dashboard remains your absolute source of truth. All HoldMyTicket reporting will remain exactly as it is today.

Who should I talk to about how this affects my business banking?

For specific questions regarding your banking transfers or how these payouts may affect your specific business accounts, we highly recommend consulting with your accountant or financial institution.

Instant Payouts via Stripe

Your Revenue, Instantly. Take Control of Your Cash Flow with HoldMyTicket & Stripe.

Faster access to your revenue has become much easier. With Stripe, you now have instant, on-demand access to your funds. Say goodbye to waiting until your events conclude—get your money exactly when you need it.

Discover how Stripe can transform your event payouts.

Learn More

Connecting a bank account to receive Stripe payouts requires just three steps:

Navigate to Payout Settings: Log in to your Stripe Dashboard, go to Settings, and select Bank accounts and scheduling under the Business settings tab.

Enter Account Details: Click Add bank account and input your account holder name, routing number, and account number matching your official business or personal name.

Verify and Save: Complete two-factor authentication or instantaneous bank login verification (e.g., via Plaid or manual micro-deposits) to lock in your payout destination.

Want the complete, step-by-step walkthrough? Learn more.
Stripe processes and settles customer payments into your account, transferring available funds directly to your linked bank account based on your chosen frequency. Accounts default to automatic daily payouts, but you can easily tailor the timing to align with your business operations:

Automatic Schedules: Choose automatic payouts on a daily, weekly (e.g., every Friday), or monthly (e.g., the 1st of the month) cadence.

Manual Payouts: Turn off automatic transfers to retain funds in your Stripe balance and manually trigger bank payouts as needed.

Instant Payouts: Eligible accounts can instantly route available funds to a supported bank account or debit card 24/7 within minutes for a small transaction fee.

Ready to customize your payouts? Learn more about your payout options.
Available vs. Pending (Incoming) Balances:

Pending Balance: Funds from customer payments that are currently clearing. These represent incoming revenue minus fees, but they are not yet cleared for withdrawal.

Available Balance: Cleared funds ready to be automatically paid out to your bank account or manually transferred via Instant Payouts.

The importance of a Minimum Balance for Automatic Payouts:

Automatic payouts default to transferring your entire available balance to your bank. Setting a minimum balance retains a fixed cushion of cleared funds in Stripe. This is critical to:

Avoid Negative Balances: Ensure you have enough funds on hand to process immediate customer refunds, dispute fees, or chargebacks.

Prevent Failed Debits: Avoid surprise bank drafts or paused payouts caused by Stripe attempting to pull funds from your external bank account to cover unallocated negative balances.

See how Stripe account balances work. Learn more.

Why We Made the Switch: The Power of Flexible Payouts

With grant funds winding down and inflation rising, we know that accessing your revenue early is more critical than ever. We’ve evolved our platform to put you completely in control.

How This Supports Your Business:

Immediate Liquidity

Access your funds ahead of your events rather than waiting until they conclude. Cover your immediate operational expenses without the wait.

Direct & Immediate Control

Revenue funds will be sent directly to your own Stripe account, allowing you to choose and control your own payout schedule based on your specific business needs.

Zero Disruption to Reporting

Your Spark dashboard remains your source of truth. All HoldMyTicket reporting will remain exactly as it is today.

Simplified Fee Structure

HoldMyTicket (HMT) will continue to cover credit card processing fees to Stripe. Our platform fee and the CC fee will be automatically allocated to our account during the transaction, leaving your net revenue fully ready for use.

What’s Next & Clear Details of the Transition

Our transition to instant payouts with Stripe begins June 23rd. We will begin enrolling accounts over a two week period, so you may not see the Stripe Connect prompt for a week or two after this date.

Once your HoldMyTicket account is enrolled, you will be prompted to connect your Stripe account to complete setup.

If you have not created a Stripe account by your enrollment date, you will be given a three-week grace period to connect your Stripe account to avoid disruption. After the grace period is over, you will be required to connect a Stripe account to access Spark.

To ensure a seamless transition when we officially launch the connection, you can get a head start today:

If you are a current HMT Merchant User: You will be required to create a new Stripe account and set up banking info with debit capabilities.
If you are an existing Stripe User: Even if you already have an account, you will need to re-onboard under our new Stripe agreement to link with our platform.

Create Stripe Account