Real-Time Reporting & Faster Event Setup For A Historic Albuquerque Theatre
- Lindsey Varlack
- Nov 21, 2025
- 2 min read
Challenge:
The KiMo Theatre, a historic Albuquerque venue since 1927, offers diverse entertainment but previously faced inefficient ticketing and delayed reporting under their former theatre ticketing software provider.
Its premier challenge was a complex ticketing platform that made event setup difficult and time consuming. Also, experiencing delayed data reporting with its ticketing partner, often taking up to 10 days, caused settlement inconsistencies with third-party promoters renting the venue space.
With over 300 events a year, including rehearsals and other non-ticketed events, the KiMo Theatre needed a theatre ticketing software partner that could handle its unique venue needs and fast track event setup.
Solution:
HoldMyTicket's efficient event ticketing system was the perfect match for the KiMo Theatre's needs.
With Spark's intuitive user interface and event management capabilities, KiMo Theatre can swiftly create events using our default venue settings and custom seating chart templates.
For efficient settlement with theatre renters, HoldMyTicket's real-time data reporting, specifically the event tracker tool, provides high visibility into key metrics, giving third-party promoters access to event audit details at any time. This unique feature saves you time by enabling an easily accessible, shareable overview of ticket sales, eliminating the need to manually send insights.
We also provided KiMo access to our mobile box office software, Swarm, along with HMT-powered ticket scanners for a seamless checkin experience.
"The KiMo Theatre and the City of Albuquerque are very happy with our business partnership with Hold My Ticket. The internal systems are easy for customers and theatre staff." - Larry Parker, The KiMo Theatre.
Results:
Staff can quickly create events and place tickets on sale
Event promoters can access detailed reporting by the end of the show
Seamless navigation and ticketing buying experience
Key Services:
Mobile box office software
Default venue settings
Interactive seating chart
Data analytics reporting
Ticket scanners
